Faq

Ask Us Anything

What is Pet Haven?

Pet Haven (accessible at yourpethaven.com.au) is an Australian online pet store offering a wide range of pet essentials—from dog, cat, fish, parrot, reptile, to frog food and accessories.

Do you offer promotions or discounts?

Yes! You can enjoy 30% off your first order of premium pet food. Also, there’s a Buy 1 Get 1 Free offer—valid until Monday night.

How much do I need to spend for free shipping?

Orders over AU$70 qualify for free shipping across Australia.

What payment options are accepted?

You can pay securely using multiple payment methods at checkout.

What are your operating hours?

  • Monday to Thursday: 9:00 AM – 6:00 PM
  • Friday to Saturday: 9:00 AM – 6:00 PM
  • Sunday: Emergency only

How can I contact customer support?

You can reach out directly during business hours using the contact details provided through the Contact page.

Where can I find blog content like pet care tips?

Pet Haven shares valuable pet care insights in their Blog, featuring posts such as:

  • “Standards and guidelines for cat vaccination” (August 14, 2025)
  • “The pros and cons of owning a dog as a pet” (August 14, 2025)
  • “How to choose the right kennels for dogs?” (August 14, 2025)

How do I navigate product categories?

The main navigation features categories like Food and Accessories, with subcategories including:

  • Dog Food, Cat Food, Fish Food, Parrot Food, Reptile Food, Frog Food
  • Pet Grooming, Pet Travel Accessories, Pet Clothing & Apparel, Pet Feedware, PetGuard

Is there a rewards or wishlist feature?

Yes, you can use the Wishlist to save items you love.

Where are your policies?

You can view Privacy Policy and Terms & Conditions at the bottom section of the site.

Does Pet Haven offer gift wrapping or notes?

While the site includes fields for adding notes or "Gift wrap" in the shopping cart, there appears to be a system setup issue: the gift-wrapping feature isn't functional due to an internal script/link configuration.

Is payment secure?

Yes—Pet Haven ensures a secure, encrypted payment process for online transactions.

Can I track recent activity or purchases?

The website highlights recent purchases by location (e.g., “Someone purchased 9 minutes ago from Tokyo, Japan”)—adding a sense of community and real-time shopping activity.