• 😺【Design Patent Filters 】ORSDA original cat water filters have obtained the Design Patent to ensure brand quality and service, we don't authorization others selling, please purchase genuine cat fountain filters and accessories from ORSDA store.
• 😺【Why You Should Choose ORSDA】 ORSDA devoted to providing premium filters which through strict quality control from material source to production, which obtained SGS and Rohs Safety Certification. The activated carbon, resin and cotton- Four-layer filtration can effectively filter out impurities, eliminate odors, combination with concave pattern,black pump sponges strengthen filter effect, keeps the water fresh and clean.
• 😺【Compatibility】 ONLY compatible with ORSDA D30 2L pet fountain, NOT suitable for D36 2L /D66 3L water level window pet fountain.
• 😺【Replace Regularly】Replace the cat drinking fountain filter and pump sponge every 2 weeks. If you own 2 or more furry friends, please replace more frequently. This will ensure the long-term health of your pet and extend the life of the fountain. Warm Tips: Please rinse or soak the filter with water before use.
• 😺【Quality Value-added Service】ORSDA not only sells products, but also provides a lifetime attentive service for our water fountain, ensuring quality and service, and is a trusted brand. We know our water dispensers, we are loyal to our customers, any questions, Please don't hesitate to touch us!
• 😺【Make sure the RIGHT Size】1.Seek the water fountain bottom and you can see the product model, than scan the QR code of the fountain body to choose the corresponding filters; 2. Look for the product user manual and turn to page 1 QR code.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.